Frequently Asked Questions

General Questions

Q: Where is Cake Haven located?
A: Cake Haven is a licensed home bakery based in Wallingford, CT.

Q: How far in advance should I place my order?
A: We recommend placing custom cake and dessert table orders at least 2–3 weeks in advance, and large event or favor packages 4 weeks ahead to ensure availability.

Q: Do you offer vegan or gluten-free options?
A: Yes! Cake Haven offers vegan and gluten-free options upon request. Please note that while we take every precaution, our kitchen is not certified allergen-free.

Custom Cakes & Cupcakes

Q: How do I order a custom cake or cupcakes?
A: Simply fill out our Custom Order Form on the website. Include details such as flavor, theme, servings, and inspiration photos for an accurate quote.

Q: Is a deposit required?
A: Yes. A 50% non-refundable deposit is required to secure your order date. The remaining balance is due 7 days before pickup.

Q: Can I make changes to my order after placing it?
A: Changes can be made up to 7 days before your event date, depending on design and ingredient availability.

Dessert Tables & Party Favors

Q: What’s included in a dessert table package?
A: Dessert table packages include a curated selection of your chosen treats, styled presentation, and optional add-ons such as signage, florals, or stands.

Q: Do you offer edible party favors?
A: Yes! Choose from items like cake jars, cake pops, cookies, or mini bundts. We offer custom labels, ribbons, and packaging accents for a polished finish.

Q: Can I mix and match treats in my favor packages?
A: Absolutely! You can combine your favorite treats to create a custom package that fits your event theme.

Pickup, Delivery & Shipping

Q: Do you offer delivery?
A: Local delivery is available for an additional fee. Delivery fees are based on distance and will be included in your quote.

Q: Do you ship your treats?
A: Select items like cake jars and cookies are available for nationwide shipping. Custom cakes and dessert tables are for local pickup or delivery only.

Q: How will my treats be packaged?
A: Each item is carefully packaged to maintain freshness and presentation. Cake jars and cookies are heat-sealed and boxed securely.

Shipping & Returns

Q: What is your return policy?
A: Due to the nature of our products, cake jars and cookies are non-returnable.
Other items may be returned within 3 days for a full refund, provided they are unused and in their original packaging.

Q: What if my order arrives damaged?
A: Please contact us within 24 hours of delivery with photos, and we’ll make it right.

Payment & Policies

Q: What payment methods do you accept?
A: We accept credit/debit cards, Venmo, and Paypal. Your invoice will include all payment details.

Q: What happens if I need to cancel?
A: Cancellations must be made at least 7 days before pickup/delivery. Deposits are non-refundable but may be transferred to a future order at our discretion.